FAQ

How to burn candles safely?

  1. Never leave candles unattended. 
  2. Burn candles in a well ventilated room 
  3. Trim wicks to one quarter of an inch every burn cycle.  Long untrimmed wicks can cause uneven burning, soot, high flames or smoking
  4. Keep all lit candles away from windows-drafts, vents , fans etc
  5. Never burn a candle on or near anything that may catch fire! Loose papers, curtains, fabric, bedding or books.  Be safe and place your candle on a clear area to enjoy
  6. If burning multiple candles be sure to place them 8 inches apart. Doing this ensures candles don't affect burn performance or overheat
  7. Keep candles out of reach of pets and children
  8. Extinguish the flame if it gets too high or repeatedly flickers.  Always remember to check for drafts before trimming and re-lighting.
  9. Always blow your candle out before sleeping!
  10. Blow your candle out gently to avoid sputtering wax
  11. Center and straighten wicks after extinguishing your candle.  Doing this will ensure the candle will not burn unevenly or cause the wick to migrate to the side of the vessel avoiding cracks and breaks.  Use a pair of tweezers or snuffer to guide the candle wick back to the center

 

Are your candles clean? 

At Birch & Co Candles, we take pride in offering candles that not only create a captivating ambiance but also prioritize the health and safety of our customers. Our commitment to clean-burning and non-toxic candles is at the forefront of our company mission.  All fragrances are paraben and phthalate free. Our fragrances are meticulously crafted using a combination of naturally-harvested and safe-synthetic ingredients.

In addition to avoiding harmful substances, our candles are formulated without a range of other potentially harmful ingredients. These include sulfates SLS and SLES, formaldehydes, formaldehyde-releasing agents, mineral oil, oxybenzone, coal tar, hydroquinone, triclosan, triclocarban, PTFE/PFOA, styrene, polyacrylamide/acrylamide, acetaldehyde, acetonitrile, methylene chloride, animal fats, oils, and musks, benzalkonium chloride, toluene, and resorcinol.

We adhere to strict safety standards and testing set by the IFRA. This ensures that our candles meet the highest safety requirements and can be enjoyed with peace of mind.

Do you test on animals?  

No. We firmly believe in ethical practices and do not test our products on animals. Our commitment to being cruelty-free extends to every aspect of our business.   

Tips for burning your candle perfectly

Make sure the first light melts the entire top layer of wax to avoid "tunnel burn" leaving excess wax on the inside of wall of the candle vessel. Burn candles for 3-4 hours at a time.  However, burning candles for extended periods of time than recommended leaves soot on the glass can cause the vessel to become extremely hot posing a fire hazard.

Can I sell the products on my own website

Your purchase of Birch & Co products is for your personal use and enjoyment only. By purchasing Birch & Co products, you agree not to distribute or resell any of our products for any and all commercial purposes. If we have reason to believe that your order is not for your personal use, we have the right to deny or cancel your order.

What type of wax is used in your scented candles? 

We use a coconut wax base in all of our scented candles. Contingent on the specific scent we are developing we may utilize other FDA-approved ingredients to enhance the burn and fragrance diffusion. Our wax formulas have been crafted by industry experts to ensure a high concentration of fine fragrance oil, resulting in clean and even burning when used correctly.

Are your fragrance oils synthetic or natural?

 Although a lot of scents utilize some natural ingredients, a perfumer has far more creative flexibility to create a distinctive and memorable aroma. Synthetic fragrance oils are just as safe to use as natural ones, and offer a stronger more complex profile than natural fragrances or only essential oils.  Because the components of synthetic perfumes are more consistently created, they are also easier to make than natural compounds, which, like anything in nature, can have unpredictable results.

 
Is candle soot harmful?
No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc
Answer was sourced/adapted from the National Candle Association (NCA) website

Shipping Policy

Due to increased order volumes during sale periods and holidays, please allow 3-5 business days for order processing.

If you have any questions, please reach out to our Customer Service team via contact@birchcony.com

Thank you for your patience and understanding.

 

Returns and Exchanges

At this time we are unable to accommodate returns or exchanges.

 

Returns by Mail

1. Locate your order number

To start your return, you will need to find your order number on the packing slip.

Please be aware that there is an $8.00 return postage fee. This fee can be deducted from your refund or paid directly to USPS.

2. Prepare Package

Pack your return if possible in the original package, include your printed invoice.

Place your shipping label onto the parcel, ensuring sure no other tracking labels are visible.

Complimentary Standard Shipping on Orders $100 or More

 Get free standard shipping on orders or shipments of $100 or more. No promo code needed. If you use a discount code, shipping charges will be calculated after the code is applied and before taxes. Multiple shipments are subject to the same calculations.

 We only process and ship authorized purchases. We retain the right to modify or revoke any order that is deemed unauthorized or ineligible for this offer.

Only one address per order is allowed for shipping. Separate shipping addresses for items in an order are not permitted.

 Shipping to Multiple Addresses

Birch & Co cannot currently ship items to multiple addresses. We are working hard to add this feature soon. Thank you for your patience and understanding.

Shipping charges vary based on the chosen method and total products for each address.