Terms & Conditions

Scope of Availability

Our general Terms and Conditions of Sale (TCS) govern your purchases of Birch & Co products from our website, www.birchandcocandles.com. These TCS apply to all customers, whether you are a person, consumer, or non-professional, placing an order for our products listed for sale on our website.

At Birch & Co, we strive to provide you with the best possible experience when shopping with us. Therefore, we reserve the right to amend or update our TCS at any time and without notice. However, any changes made to the TCS will only apply to orders placed on or after the effective date of the modifications. Rest assured that the TCS you accepted at the time of placing your order will remain unchanged.

Birch & Co reserves the right to amend or update these TCS at any time and without notice. Any changes to the TCS will only apply to orders placed on or after the effective date at which they were modified. In the event that the TCS are modified, such modifications shall not change the TCS that Customer had accepted at the time the order was made.
Any order placed on the Birch & Co online store constitutes full and complete acceptance of these TCS by the Customer making the purchase.

 

Products Reserved Strictly for Personal Use 

At Birch & Co, our products are strictly reserved for personal use and not for resale. We reserve the right to decline fulfillment of any order that appears to be in violation of this policy. This includes orders placed by individuals or entities that indicate a potential intention to resell our products.

In order to maintain fairness and prevent abuse of our policies, we may impose restrictions on certain orders. These restrictions may apply to orders placed by the same person or under the same account, orders made using the same payment card for multiple purchases, and orders that use the same billing and/or shipping address.

Please understand that these restrictions are in place to ensure that our products are being used for their intended purpose and to prevent unauthorized resale. We appreciate your understanding and cooperation in adhering to these guidelines.

If you have any questions or concerns regarding our information and availability policy, please don't hesitate to contact our customer support team at hello@birchandcocandles.com. We are here to assist you and provide any additional information you may need.

 

1.2.2  Information Regarding the Products 

Pictures of the products offered for sale on the Website are described and presented as accurately as possible with respect to the following: specifications, illustrations, size, 1 composition, etc. While Birch & Co makes every effort to present accurate and reliable information on this Website, pictures of the Products shown on the website may not correspond to their actual appearance.

 

Product Safety Information 

At Birch & Co Candles, we prioritize the safety of our customers and their property. It is important to us that each customer understands the proper use and precautions associated with our candles. Please take a moment to read and follow the safety instructions provided with each product to ensure a safe and enjoyable experience.

Candles, when used incorrectly, can pose a risk to personal safety and property. To prevent any potential damages or losses, we strongly advise our customers to adhere to the following safety protocols:

1. Read the instructions: Each candle comes with a set of instructions for use. It is essential to carefully read and understand these instructions before lighting the candle.
2. Never leave unattended: Always supervise a burning candle and never leave it unattended. Ensure that the candle is placed on a stable and heat-resistant surface, away from flammable materials.
3. Keep away from children and pets: Candles should be kept out of reach of children and pets to prevent accidents or injuries.
4. Trim the wick: Before lighting the candle, trim the wick to approximately ¼ inch. This helps to control the flame and prevent excessive smoke or soot.
5. Avoid drafts: Place the candle in an area where it is protected from drafts, as they can cause uneven burning and potential hazards.
6. Extinguish properly: Use a candle snuffer or gently blow out the flame to extinguish the candle. Avoid using water or blowing forcefully, as this can cause hot wax to splatter.
7. Allow to cool: After extinguishing the candle, allow it to cool completely before moving or relighting.

By following these safety protocols, you can enjoy the captivating fragrances of our candles while minimizing the risk of accidents or damages. At Birch & Co Candles, we strive to provide high-quality products that enhance the ambiance of any space, and your safety is our top priority.

Please note that Birch & Co Candles shall not be held responsible for any damages or losses resulting from the misuse of our products or failure to adhere to the provided safety instructions. It is the customer's responsibility to use our candles responsibly and in accordance with the guidelines provided.

 

Changes Made to Products

Birch & Co reserves the right to change or discontinue a product or any of its features as set forth on our website at any time and without prior notice. This means that even if you have already placed an order, there may be instances where we need to make changes to the product or its features.

We understand that this may be inconvenient, but please rest assured that we will do our best to notify you during the purchase process if your order cannot be processed due to certain product unavailability. We value your time and want to ensure transparency in our operations